User Guide

Explanation of how to use the services available on the Aqar View 360 platform

34 articles

My Account Page

Manage your profile, password, favorites, and notifications

How do I edit my profile?
Change name, photo, job role, and national ID
How do I change my mobile number?
Favorites in the Profile
How to save properties in the favorites list and retrieve them
Alerts and Notifications
Adjust notification preferences and alerts for new properties
How do I verify my National ID or Residency?
Verify National ID and Residency number to enable full features

Publishing Real Estate Ads

How to add your property and publishing steps from licensing to visibility

How to start your property listing from licensing to publishing?
The full steps to add a new property and send it for review
What is the ad review and activation process?
Your ad goes through a review phase that ensures quality and regulatory compliance
What is the Fal license (Real Estate General Authority)?
How to get a Fal license and add it to the platform
How do I add photos and videos to the property?
Guidelines for uploading photos and videos to attract the largest number of interested buyers
How do I send a marketing request for my property?
Request a licensed broker to market your property and manage inquiries

Lease Contracts (Ejar)

Create and manage unified lease contracts directly from the platform

What is the Ejar service and why do I need it?
Get to know the unified Ejar system for Saudi housing
How do I submit a new lease contract request?
Detailed steps to upload owner, tenant, and title deed data
What are the lease contract request statuses?
New, Under Review, Requires Info, Approved, Signed, Rejected
How do I track my contract request status?
Check the request number EJR-XXXXXXXX and follow up on updates
What documents are required for a lease contract?
The list of documents required from the owner and tenant to complete the contract

Payments and Financial Wallet

Manage payment methods, digital wallet, and bank accounts

How do I use the digital wallet?
View balance, deposit, withdraw, and transaction history
How do I add a Mada, Visa, or Mastercard?
Link payment cards to complete purchases and subscriptions
How do I link my bank account to receive payments?
Link IBAN to receive rent payments and commissions
Subscription Packages and what they include
Comparison of free and paid packages and features of each package

Contact & Technical Support

Contact the Aqar View 360 team and submit your inquiries

How do I contact the support team?
Direct contact form via the Contact Us page
How do I report an violating or suspicious ad?
Reporting listings that violate platform regulations
How do I contact the advertiser directly?
Using internal chat or calling the licensed broker directly

Licensed Real Estate Brokers

Everything related to broker registration and marketing license management

How do I register as a certified real estate broker?
Upload Fal license and complete the professional broker profile
How do I add a real estate marketing license?
Add and manage marketing licenses issued by official authorities
How is request distribution managed among brokers?
Automatic allocation system for lease contract requests based on workload